Technical Support Channels
A Sixty–Minute Support Ticket Response Time Guarantee
We provide a 1–hour response guarantee for any ticket or email that you send to our support team. We will swiftly reply to all typical queries and forward right away the case to our server administrators in case any further assistance is required. If you make use of our Optional Managed Services package, we’ll complete any of the included server administration tasks at a time that has been agreed upon earlier.
A Top–Class Customer Support Service
Our customer support team will be available to you 24/7 if you require assistance with our Website Control Panel or with any of the apps that we install for your convenience on the dedicated hosting server. And if you need assistance handling all the regular admin tasks on your dedicated hosting server, you can take a glimpse at our Optional Managed Services package, that includes data backup space, Operating System updates on a weekly basis, software installation and troubleshooting procedures, server monitoring and restarting services, etc.
A User–Friendly Help Area
Our Website Control Panel was preinstalled for each Linux dedicated servers hosting package. Among its functionalities is a very useful integrated knowledge base that will walk you step by step on all the operations that you can carry out. The majority of help articles in addition video versions which show all the tasks that you can carry out in a highly illustrative way. You can find the how–to articles and the video tutorials in the upper right corner of each section of the Website Control Panel.