Customer Support Channels

  • 1 hour ticket response time
  • A 1–hour Response Guarantee

  • Our user service team is trained to efficiently care for all Linux shared hosting packages clients’ questions and advice requests. Through our ticket system, you are able to supply your issue and a support staff fellow member will, no doubt go back to you within max an hour. In reality, practice has shown that the standard answer time frame is 20 min.

  • Top quality support service
  • A Top–quality Support Service

  • Our tech support service is offered by a group of trained employees which are prepared to answer your questions right away. You can contact the tech support team staff by starting a help support ticket from your Website Control Panel or by posting us an email message. On business days, you may as well call us on the telephone or make use of the online chat solution.

  • Intuitive help center
  • An Intuitive Help Section

  • Our company has incorporated a wide–ranging practical knowledge base into the Control Panel so that you can get hold of beneficial step–by–step guidelines whenever you want. Each area of the Control Panel has its own contextual guide area offering a list of how–to posts. We have also made educational videos to offer you a superior visual representation of just how to execute any given procedure.