There are several ways to touch base with the web hosting company whose services you are using, but the one that you’ll invariably find no matter which company you pick is a trouble ticket system. This is the easiest means of communication for a variety of reasons. In the event that no client care team member is free at the moment and they are all busy, a telephone call may not be responded to, but a ticket will invariably hit home. Furthermore, you can copy/paste large pieces of information without needing to worry about typing mistakes, and in case a certain issue needs more time to be fixed or a number of responses must be exchanged, all the info will be in the same place, so either party can always see the steps taken by the other one. The drawback of using tickets to contact your web hosting provider is that they are typically separate from the web hosting platform, which suggests that if you have to supply info or to follow guidelines, you will need to use at least 2 separate accounts and this number may increase if you would like to manage a handful of domain names. Plus, lots of web hosting companies respond to tickets after a few hours, or even once in every 24 hours, and for you as a client, this means wasted time while waiting for a reply.

Integrated Ticketing System in Shared Hosting

With a shared hosting from us, you’ll never need to log out of your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can swiftly access any support ticket whilst browsing through your website files or updating various settings. The ticketing system is being closely monitored 24/7 by our support engineers and the ticket response time is maximum 1 hour, but it rarely takes more than 20 minutes to receive support. In stark contrast to other web hosting providers, we don’t charge extra for using the ticketing system, so you can touch base with us as often as you want and ask for info in relation to any technical or billing problem. Moreover, you can read a selection of educational articles, which will help you deal with the commonest complications yourself.

Integrated Ticketing System in Semi-dedicated Hosting

We believe that it’s more efficient to manage everything from one location, so we’ve incorporated a support ticket system into the custom-created Hepsia hosting Control Panel, which is offered with every single semi-dedicated server account. This will enable you to manage the communication with our help desk team along with your sites, which implies that you will not need to memorize an additional sign-on name for another admin console. You’ll be able to send a new ticket or to check the status of an old one with less than several clicks of the mouse while you’re browsing the files hosted in your semi-dedicated account. On top of that, you can look through older tickets using a clever search option or check relevant help articles with solutions to commonly faced challenges. The integrated trouble ticket system is strictly monitored 24-7-365 with the maximum response time being only sixty minutes, so there will always be someone to help you out.