A live chat is among the many methods of communication supplied by some hosting providers as a part of their support service. Depending on the service provider, the chat can be used for pre-sales, billing and/or technical support. This way of communication is quicker compared to a support ticket and it'll make it much less likely to misunderstand or misspell something compared to a phone call with a representative. Furthermore, if the problem that you experience needs some time to be examined and taken care of, you can do something else in the meantime rather than just waiting, like you'd have to do if you call. You can also take advantage of a live chat support service completely free provided that you have world wide web accessibility even when your web hosting provider is located in a different country and they do not have a local telephone number you can call.

Live Chat Support in Shared Hosting

In addition to the phone and ticket support, we supply live chat support as well. You're able to get in touch with us every day, including holidays and weekends, and we can give you more details about the Linux shared hosting packages that we offer in case you are not among our customers yet, or about common and billing questions in case you already have a user profile. Though for entirely tech matters you have to open a ticket to the technical assistance team, since such matters need extra time to be dealt with, you may still contact us through the live chat for some tech information. For instance, we can assist you to set up an e-mail address in your e-mail client or troubleshoot a variety of issues, saving you considerable time. Even if our phone lines are already off for the day, you'll be able to speak with a live person.

Live Chat Support in Semi-dedicated Hosting

The live chat support service that we offer is online every single day, even on weekends and holidays. It's the best way to learn more details about our Linux semi-dedicated hosting packages if you don't have an account yet or to get an issue resolved if you're a client and our customer care agents will assist you quickly regardless of the time of the day you join the chat. In case you are hesitating which package is more appropriate for your websites, if you need advice whether you should obtain a specific upgrade and how to order it or when you have troubles installing an email account on your computer, you can get in touch with us and we'll supply you with the necessary details quickly. The live chat is accessible even after our telephone lines go off for the day, so when you have an account here, you can rest assured that you'll always get quick help with any kind of question or issue that pops up.