One-Hour Response Guarantee in Shared Hosting
With a shared hosting from us, you can forget about waiting for hours and hours, or even all day, to receive a reply to a technical support ticket or an e-mail. No matter when you touch base with us, we’ll respond to you within only 1 hour with any technical or pre-sales enquiries you may have. In fact, our actual reaction time almost never exceeds 20-30 minutes. Since we’re working 7 days a week, you will always receive assistance in a well-timed fashion and we know precisely how important this is in the online world. As soon as you contact us, we will respond to your inquiries. In case you experience any technical challenge, we’ll rectify it for you, or we’ll give you all the required information in case there’s something that you need to do yourself.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our support staff members are available all the time and they’ll respond to any support ticket that you send through our hosting Control Panel within maximum one hour. The response time is guaranteed irrespective of whether you have a generic question related to your semi-dedicated server or you run into some difficulty and for most issues you won’t have to wait even that long. Regardless of what the nature of the issue is or what time it is, we’ll be there to help you, as we are available 7 days a week to tackle any general, billing or technical issue. If you get in touch with us about anything that’s within our capability, we’ll sort it out before we reply to you, which suggests that you won’t have to wait around for hours or days while the problem remains. In case there’s something that you have to do on your end, we will give you the necessary info – what workable solutions to try out, what actions to take, etc.