If you've ever had a shared hosting account in the past or you have dealt with any other online service, you probably know from your personal experience that for many things it is better to speak with a live person on the phone rather than exchange tickets or e-mail messages. If you'd like to know more about a service before you buy it or when something small has to be done, for example, it is really far easier and faster to get it done in real time. When you're given the option to contact representatives by phone, it is very likely that you're dealing with a real website hosting provider, not a reseller. The level of support that you'll get over the phone varies between different providers - from common issues to dedicated tech support. Usually most of the providers offer pre-sales assistance and first level phone support, while more complex tech issues are handled through email or tickets.

Phone Support in Shared Hosting

In case you decide to employ one of our Linux shared hosting packages, you can get in touch with our customer support team via phone for 14 hours every day. We can help you choose the ideal package for your websites as we believe that it's better to discuss these matters with a live person. In case you already have an account, we're able to help you with any sales/billing questions as well as general matters, even with some tech problems which do not require too much time or escalation to an administrator since it'll be better to open a ticket for time-consuming troubles so as to have the entire communication in one place. We now have telephone numbers in the US, the UK and Australia, so you are able to call the one you prefer and talk to one of our agents.

Phone Support in Semi-dedicated Hosting

Any time you want more information for the Linux semi-dedicated hosting packages that we provide, you can call one of the three support lines we have across the globe - in the U.S.A., the United Kingdom and Australia. Thus, you'll be able to check ahead of time whether our solutions will be appropriate for your web sites. In case you're already our customer and you own a semi-dedicated account, you have the option to contact us over the phone for 14 hours a day about any billing or common matters. For strictly technical problems you will have to use our ticketing system so as to contact our tech support as sometroubles simply require longer time to be dealt with, but we can help you over the phone with quite a few minor tech problems as well, saving you the time and efforts.