24/7 Customer Support in Shared Hosting
We provide 24/7 billing, customer and technical support for our Linux shared hosting packages. Even if you are not our client yet and you have some questions, we can give you a hand right away and supply you with the needed information, to give you a choice to make the best decision when you buy a new website hosting account. We are available at any time, including weekends and holidays, and we provide various options for communication to get in touch with us - phone, live chat, emails and support tickets. For your benefit, we have several phone numbers around the world, therefore you can call the one which is closer to you. The max response time for your e-mail messages and your tickets is one hour. The standard response time is no more than 15-20 min, so you can forget all about waiting for several days to get support for some task or issue, whatever its complexity.
24/7 Customer Support in Semi-dedicated Hosting
All the Linux semi-dedicated hosting packages that we offer feature 24/7 customer and technical support, so whatever the problem you experience, you can contact us and we'll help you straight away. The guaranteed answer time for each email message or trouble ticket that you open via your Hepsia website hosting Control Panel is just one hour; typically the reply time hardly ever exceeds twenty minutes. In addition, we provide phone support with a couple of local numbers internationally plus a live chat, so you can contact us and receive additional information about our services even if you do not have an account yet. We're able to help you with any kind of question or a problem you may have - payment methods, package features, e-mail setup, hosting account settings, and many others. If you use our services, you will never experience a scenario where you need to wait for a day or two to get a problem resolved like you may have to do with a number of other service providers.
24/7 Customer Support in VPS Web Hosting
If you get a virtual private server from us, you will be able to use several different means of communication to contact our Customer and Tech Support Departments. For general, pre-sales and billing matters, you'll find a couple of local telephone numbers in the USA, the United Kingdom and Australia plus a live chat service. If you're an existing customer and you want assistance with a technical issue which requires additional time to analyze or resolve, you are able to open a support ticket from your billing account or you will be able to send an email message and we will handle the problem and send you an answer within one hour. The reply time is guaranteed 24/7, which includes holidays and weekends, still for the majority of issues it takes less than 30 mins to get support. The support service covers your VPS and all pre-installed software it features, so in case you need help with third-party software, you will be able to check the optional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Servers Hosting
If you obtain a dedicated server through us, you will be able to get in touch with us at any time using a number of channels and the max time that you will need to wait for a reply is approximately one hour, which means that you can forget about waiting an entire day. Our customer and technical support service is online 24/7 regardless of whether it's a weekend or a holiday and we will help you with anything related to the applications that are pre-installed on your server. To contact us about a tech matter, you're able to open a support ticket via the Help section of your billing Control Panel or you can send us an email. In case you have any kind of common questions or you'd like to know more about our services before you order, you can take advantage of our live chat or you could call one of the local telephone numbers that we have in various countries around the globe. In case you need assistance with third-party software that you can't deploy or manage effectively, you'll be able to add the Managed Services upgrade to your package and our sysadmins will assist you.